Introduction

Peak Padel (Pty) Ltd ("we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, store, and share your personal information when you access our website, [www.peakpadel.co](http://www.peakpadel.co), which offers online digital padel content for members. This policy complies with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

We collect the following types of personal information from you when you use our website:

1.1 Personal Information

- Contact Information: Name, email address, phone number, and postal address.

- Account Information: Username, password, and any other information required to create and manage your account.

- Payment Information: Billing details and payment method information (credit card, debit card, etc.).

1.2 Automatically Collected Information

- Cookies and Tracking Data: We collect information about your browsing behaviour through cookies and similar technologies, including your IP address, device type, browser type, and usage data.

2. How We Use Your Information

We use your personal information for the following purposes:

- To provide access to our digital padel content.

- To manage your membership account and provide customer support.

- To process payments and transactions.

- To improve our services and content based on usage data.

- To send you newsletters, promotions, or other marketing materials, if you opt in.

- To comply with legal obligations, including compliance with POPIA.

3. Legal Basis for Processing Your Information

We rely on the following legal grounds to process your personal information under South African law:

- Consent: Where you have provided your consent, for example, when you sign up for newsletters.

- Contract: When the processing is necessary to fulfill a contract with you, such as delivering digital content.

- Legal Obligations: To comply with legal requirements, such as taxation and financial regulations.

- Legitimate Interests: Where processing is in our legitimate interests and not overridden by your privacy rights, such as improving our services.

4. Sharing Your Information

We will not share, sell, or disclose your personal information to third parties except in the following circumstances:

- Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and IT support services.

- Legal Compliance: We may disclose your personal information if required by law, such as responding to a court order or regulatory request.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal information. This includes encryption, firewalls, and secure data storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the following rights concerning your personal data:

- Access: You may request access to the personal information we hold about you.

- Correction: You may request the correction of inaccurate or incomplete information.

- Deletion: You may request the deletion of your personal information in certain circumstances.

- Objection: You may object to the processing of your personal information where we rely on legitimate interests.

- Data Portability: You may request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

- Withdraw Consent: You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at **chevaan@peakpadel.co**.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including complying with legal, accounting, or reporting requirements.

8. Cookies Policy

Our website uses cookies to enhance your user experience. You can control cookie preferences through your browser settings. Please refer to our Cookies Policy for more information on how we use cookies and how to manage them.

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by updating the policy on our website. Please review this policy periodically to stay informed of any updates.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

- Email: chevaan@peakpadel.co

11. Governing Law

This Privacy Policy is governed by the laws of the Republic of South Africa, specifically the Protection of Personal Information Act, 2013 (POPIA).